CRM Surveys Management Module

Create, distribute, and
analyze client surveys

Customer feedback is invaluable for improving products, services, and overall business performance.

Hosted-crm.com’s Surveys Management module enables businesses to create, distribute, and analyze surveys, helping them gather actionable insights from customers and leads.

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Creating and Customizing Surveys

Hosted-crm.com makes it easy to design customized surveys with a range of question types, including multiple choice, rating scales, and open-ended questions.

Surveys can be tailored to fit your brand, ensuring consistency with your overall communication strategy.

You can also set up logic-based surveys where questions change based on the respondent's previous answers, making surveys more personalized and engaging.

Targeted Survey Distribution

The system allows businesses to distribute surveys to specific customer segments based on engagement level, purchase behavior, or other criteria.

This targeted approach ensures that the feedback you gather is relevant to your business goals. Surveys can be sent through email campaigns or made accessible via the client portal.

Automated Survey Scheduling

Automating survey distribution is a key feature of hosted-crm.com’s Surveys module.

You can set up automated surveys to be sent at crucial points in the customer journey, such as post-purchase or after a support interaction.

Automated reminders can also be scheduled to encourage respondents to complete surveys they’ve started but haven’t finished.

Survey Results and Analytics

Once responses are collected, hosted-crm.com provides detailed analytics that allow you to interpret the data.

Reports break down responses by question, showing patterns in customer feedback and areas that need improvement.

These insights enable businesses to make data-driven decisions that improve customer satisfaction and service quality.

Survey Reporting and Feedback Integration

The Surveys module integrates directly with the CRM, linking survey responses to individual customer profiles.

This provides sales and support teams with context when interacting with customers, making it easier to offer personalized service.

Survey results can also be used to identify trends in customer behavior, helping businesses adjust their strategies accordingly.