CRM Support Tickets Module

Improve response times and enhance customer service with our Support Ticket module

Providing efficient customer support is critical for maintaining client relationships.

Hosted-crm.com’s Support Tickets module helps businesses streamline support operations by tracking, prioritizing, and resolving customer issues quickly.

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Integrated Ticketing System

The Support Tickets module allows customers to submit queries through various channels, such as email or the client portal.

Each ticket is logged in the CRM and assigned a unique ID, making it easy to track and prioritize issues.
Businesses can manage the entire lifecycle of a ticket, from creation to resolution, ensuring nothing is overlooked.

Ticket Prioritization and Assignment

Not all support requests have the same urgency, and hosted-crm.com enables businesses to prioritize tickets based on the severity of the issue. Tickets can be categorized by priority, and rules can be set to assign high-priority tickets to senior staff members.

This feature ensures that critical issues are addressed promptly, while less urgent matters are handled efficiently.

Automated Responses and Notifications

Automation tools allow businesses to send auto-responses acknowledging receipt of support tickets. These automated messages provide customers with estimated resolution times and keep them informed of the ticket’s status.

Notifications ensure that the support team remains proactive, helping improve response times and customer satisfaction.

Collaboration and Ticket Notes

Team members can leave internal notes on support tickets, making it easier to collaborate on complex issues. These notes are visible only to the support team, ensuring that communication within the team is seamless.

Internal collaboration leads to faster resolutions and better customer outcomes.

Reporting and Analytics

Hosted-crm.com provides businesses with tools to monitor the performance of their support teams.

Reports can track response times, resolution rates, and overall customer satisfaction.
These insights help businesses optimize their support strategies, ensuring that customers receive the best possible service.